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Another Step Backward for eBay

I just logged on to eBay to check some prices. eBay has changed the layout of the item page. THEY NO LONGER SHOW THE FULL ITEM DESCRIPTION! There's the "Item Specifics" box, and then there's a "See full item description" link. You have to click the link to see the item description.

There's already a problem with buyers not reading the descriptions and then demanding refunds because the item is "not as described." eBay is now making it even easier for buyers to ignore the item description; they're also making it more difficult for serious, careful buyers to find and read the item description.

Currently there is a "what do you think" survey button next to the "see full item description" link. I just now clicked on it. I selected the "I don't like it" response, and added the following comment:

This is STUPID! But I guess you're catering to the cell phone crowd. For me as an eBay seller, you insist that I describe the item completely and accurately, but now you make it more difficult for buyers to see the description, and you open the sellers up to even more frequent charges of "item not as described" because the buyer did not bother to click through to read the entire description.

As a buyer, you are doing me a disservice by making sellers less inclined to provide detailed descriptions, as they will feel it's a waste of time since the description will not be readily visible anyway.

eBay is becoming increasingly seller AND buyer unfriendly, at least to those of us who like to consider our purchases or accurately and completely describe items we are selling. Perhaps your new approach will increase your sales to mobile-device shoppers. I suspect it will also lead to a higher percentage of returns.

I shouldn't have to "dig" to find the item description, particularly on pre-owned items. As a buyer, this cinches it;I'm done with eBay.


I guess I should hurry up and list the last of my crap on eBay... and be prepared for a lot of return requests from people who don't read the description. I'm done buying through eBay, and I hope, soon, to be done selling as well. Extra clicks -- a giant step BACKWARDS in internet functionality! Thank you, cell phone culture!

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( 1 comment — Leave a comment )
sjonsvenson
Mar. 10th, 2015 06:55 pm (UTC)
Interface design is not getting better with age.
( 1 comment — Leave a comment )

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